💰 Refund Policy — VanSugandh™

At VanSugandh™, we are committed to delivering pure, high-quality spices. Due to the consumable nature of food products, refunds are provided only under specific conditions.

📦 Eligibility for Refund

You may request a refund if:

✅ Product is damaged during transit
✅ Product received is defective
✅ Wrong item delivered
✅ Package is tampered, leaking, or opened upon delivery

⏳ Reporting Time

Issues must be reported within 48 hours of delivery
Requests made after this period may not be accepted
Clear photos/videos of the product and packaging are required as proof

❌ Non-Refundable Situations

Refunds will not be issued if:

🚫 Product has been opened or used
🚫 Damage caused due to improper storage
🚫 Request made after 48 hours of delivery
🚫 Change of mind or personal taste preference
🚫 Incorrect address provided by customer

🔁 Replacement Option

In eligible cases, we may offer a replacement product instead of a refund, depending on stock availability.

💳 Refund Process

Approved refunds will be processed to the original payment method
For Cash on Delivery (COD) orders, bank details may be required
Refund processing time: 5–7 business days after approval

🚫 Order Cancellation & Refund

Orders can be cancelled before dispatch for a full refund
Once shipped, cancellation is not possible

📞 Need Help?

For refund requests or assistance, contact us:

📧 Email: vansugandh@gmail.com
📞 Phone / WhatsApp: +91-6206719403
📍 Location: Ramgarh Jharkhand, India

🌸 VanSugandh™

Pure Haldi, Pure Health 🌿
Committed to Quality, Purity & Customer Satisfaction