🚚 Shipping & Returns Policy — VanSugandh™

At VanSugandh™, we are committed to delivering pure, high-quality spices to your doorstep safely and on time. Please read our shipping and returns policy carefully.

🚚 Shipping Policy

📦 Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders are not processed on Sundays or public holidays.
  • You will receive a confirmation message once your order is shipped.

⏱️ Delivery Time

Estimated delivery time depends on your location:

  • 🏙️ Metro Cities: 2–4 business days
  • 🏡 Other Cities & Towns: 3–7 business days
  • 🌄 Remote Areas: Up to 8–10 business days

Delivery timelines may vary due to courier operations or unforeseen circumstances.

💰 Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.
  • Free shipping offers may apply during promotions.

📍 Address Accuracy

Customers must provide a complete and accurate delivery address, including phone number. VanSugandh™ is not responsible for delays or failed deliveries due to incorrect information.

📦 Order Tracking

Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email (if available).

🔁 Returns & Replacement Policy

Due to the perishable nature of food products, returns are accepted only in specific cases.

✅ Eligible for Return/Replacement

You may request a replacement if:

  • Product received is damaged
  • Product is defective
  • Wrong item delivered
  • Package is tampered or leaking

⏳ Reporting Time

  • Issues must be reported within 48 hours of delivery
  • Clear photos/videos of the product and packaging are required

❌ Non-Returnable Situations

We cannot accept returns if:

  • Product has been opened or used
  • Request is made after 48 hours
  • Damage caused due to improper storage
  • Taste or personal preference issues

💰 Refund Policy

  • Approved refunds will be processed to the original payment method.
  • Refund processing time: 5–7 business days after approval.

🚫 Order Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once dispatched, cancellation is not possible.

📞 Need Help?

For shipping or return queries, contact us:

📧 Email: vansugandh@gmail.com
📞 Phone / WhatsApp: +91-6206719403
📍 Location: Ramgarh Jharkhand, India

🌸 VanSugandh™

Pure Haldi, Pure Health 🌿

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